GE French Door Refrigerator Repair with Smart HQ Service Diagnostic tool

We well, it's got a refrigerator that's not cooling very well, and I'm going to show you guys a little on how to actually use this. And keep in mind this is a new tool for me.
I'm still trying to learn how to use it myself, but this will be a small little video to show you a little of what this can do for you, because you can literally find out what is wrong with the refrigerator without even opening the doors, which is pretty cool. You just plug it into the top on these new GE refrigerators, hook it up to your phone, pull up all the information you need, and, yeah, go from there. Alright guys, this is it.

It is a GE French door refrigerator. These new ones, I mean, if they got that RJ45 connector on the top of it, this tool will work for it. And, like I said before, you just plug the RJ45 connector into that connection on top. If it's new and it's never been messed with. There's something you got to take out before you put it in, but once you plug it in, it powers up the device and you can connect it to your phone. I'm fast forwarding through all this because it can take a little time, but once it powers up you can see a lot of different things. We'll go over that later.

The Fresh Food Evaporator Fan

But what I'm doing is I'm going into the load status and checking the fans, and immediately we can see that the fresh food evaporator fan has that zero, that red zero, and that means that that fan is getting power, but it's not receiving any signal that that fan is actually turning so likely. That fan is bad on this model, and I've done a lot of work to this already. I've been out here once before, and it actually had an aircode pointing to that fan, but I don't know why. I ordered the fan and I came out again the next day, and that code is gone for some reason.
I don't remember what it was and I didn't get a screenshot of it, but apparently their icemaker – if their mister is having some issues, but they have no complaints over their icemaker not working, so who knows it may just be water on the connections or whatever, but we're not worried about that too much. What I'm going to do is I'm going to go into operation loads once I find it and to actually test stuff you have to hit that button on the bottom where it says enter service mode and whenever it turns all red, that's when you can actually operate the separate loads. I'm going to turn on the fan and you'll see that there is zero rpms coming off of this fan. So right now we know that the board is sending power to it.

And keep in mind guys, we're doing this without even opening the doors, and, like I was saying earlier, I've already done some work to it just to make this video a little quicker. If you guys want to see a video on you know how to actually replace the fan. You know more in depth. I will have a link in the description below for it. But once we get to the fan here, this thing is supposed to be smooth. I mean you're supposed to be able to spin that sucker, and it'll, you know, spin freely. This one here is rough. The bearings are probably bad in it, and yeah, it's definitely a bad fan.

So we are going to swap this thing out real quick. I will be fastforwarding this to minimize any kind of delays. But here again the fan is pretty stiff and you'll see I'll pull the new one up here and just flick it, and that's what in. That's what a fan supposed to feel like. nice and smooth; So definitely this fan is definitely what's bad. And you can know that this fan is bad without even opening the doors. You just plug in this little device, hook it up to your phone, and you can see what kind of aircodes there are. You can check load status and even run fans like.

Service Mode on Refrigerators

I'm about to show you right here in service mode. We turn that fan on and boom, she fires right up. I no need to get into service mode. And if you know anything about service mode on these refrigerators, I mean there's like over a hundred tests. There might even be 200 tests on this thing and you cannot memorize those tests. Another thing you can. There's other tests you can run on this, like cooling test and other things like that. But right now my favorite part is, you know, testing the loads without having to get into diagnostics or service mode or whatever.

How to Replace an Evaporator Fan

otherwise you'd have to get that tech sheet, and you know, that. So it's pretty cool like in the tool so far. There's more to learn, but in short, that's a little of how this little tool works. So I hope you guys enjoyed it. Yeah, we got the fan in.
We can see that the fan is working like supposed to. We're getting the RPMs and stuff on it. So when we know we've actually fixed this cooling issue–because I mean that fan is what circulates the air to make it you know–an even temperature throughout the whole cavity rather than being cold at the bottom and warm at the top.

Because when your fans failing, it'll freeze stuff down the bottom and I don't neglect the top so it'll pool stuff up top, freeze on the bottom. So it makes sense, because you know that fan supposed to circulate it, circulate the air and make the cavity of the same temperature. That's what the evaporator fan does. But yeah, that's it, and this thing doesn't show you how to replace the fan, but it'll, you know, give you some tips on. You know what you need to do to solve the issue. It will show you errors and that kind of step too.

Refrigerator Repair – Is This a Ge Refrigerator?

There was an update on this. The updates didn't seem too serious at all, but if I see an update, I go ahead and update it, and you know there really wasn't much to them really. But yeah, this fridge is fixed, and if you guys, if you're a company and you're thinking about getting some of this, I think it'd be very helpful for your technicians.
You know that struggle with refrigerators a little bit. For someone like me, I've been doing it for some time now, and I've seen these refrigerators lot like if I run into a Ge refrigerator. I know that first thing I'mgonna look at is that evaporator fan make sure that fans good, and if it's not, I mean you go ahead and swap it out. But I've seen a lot of them. I typically just replace those fans on these refrigerators. There's not much else that I've seen that go wrong with them, really other than those fans control boards every once in a while, if it's not, you know, going into defrost or defrost heater, but more commonly it's a fan that goes out.

Is It Worth It?

But be very helpful for new guys or the older generation that don't like technology, don't like the new things. That little device there will help out. somebody who's just not as familiar with these as someone like I am like. I wouldn't need that unless the updates or something. If it was an important update, I wouldn't have been able to do that without it. That's another cool thing, being able to update the software on it without having to get a new control board, which is cool.

But yeah, if you got new guys, I think it's definitely worth it. Or if you, your technicians you have now are getting called back some refrigerators, it's definitely worth it.

Conclusion

Bearded appliance repair got another one for you got this really cool tool, Ge sent me. You just plug it into the top on these new GE refrigerators, hook it up to your phone, pull up all the information you need, and, yeah, go from there. The fresh food evaporator fan has that zero, that red zero, and that means that that fan is getting power, but it's not receiving any signal. That fan is bad on this model, and I've done a lot of work to this already. If you guys want to see a video on you know how to actually replace the fan, I will have a link in the description below for it" "My favorite part is, you know, testing the loads without having to get into diagnostics or service mode or whatever"